At Muskoka Maple, we take great care to ensure that our products reach you in perfect condition. Due to the nature of food products, our refund and return policy is outlined below.
Returns
Since maple syrup is a consumable food product, we do not accept returns once the product has been delivered and opened.
Damaged or Incorrect Products
We are happy to assist you if:
- You receive a damaged product
- You receive an incorrect item
In such cases:
- Please contact us within 48 hours of delivery
- Share clear photos of:
- The product
- The packaging
- The shipping label
Once verified, we will offer:
- A replacement, or
- A refund, at our discretion
Refunds
If your refund is approved:
- The amount will be credited to your original payment method
- Refunds are typically processed within 5–7 business days
- The time taken to reflect in your account may vary depending on your bank or payment provider
Order Cancellations
- Orders can be cancelled only before they are shipped
- Once the order has been dispatched, cancellation is not possible
Shipping Charges
- Shipping charges (if applicable) are non-refundable
- In case of a replacement due to damage or error, we will cover the shipping cost
Contact Us
For any questions related to refunds or returns, please contact us through our Contact Us page.
We are always happy to help.